Set Up for Technology Success
Follow the steps below to ensure your recorded interactive video interview goes smoothly.
Check your device. Follow this link on the computer or mobile device you plan to use and click “Run Diagnostic Test.”
There will be three tech checks:
- Async Video Test: You may need to install Flash 10.3.0 or above. If so, a link will be provided.. Click “Allow” for Adobe Flash Player to access your microphone and camera.
- Live Video Test: Follow the on-screen prompts to test your camera and microphone.
- Internet Connection Test: Standby as the test runs automatically. If your connection speed is adequate you will receive a “success” message.
If you successfully pass all three tech checks, you should be able to use the system and you do not need to submit results to our support team. Close the window and continue to step two below.
If your device failed any of the tech checks, click “Submit These Results to Support” at the bottom of the page and tech support will reach out within 60 seconds. Be sure to check your junk folder if you do not hear from tech support within that time.
Access the interview portal. On the device you plan to use, follow the personalized link provided in your email invitation.